Nordstrom Rack South Edmonton Common Edmonton

I just read the previous review and am blown away a store manager would treat a customer in such a rude and disrespectful manner. Why would she not exchange the item no questions asked.
Was she trying to insinuate you stole the item? She must be pretty stupid why would anyone take back a stolen item for an exchange? Like you said you were not asking for cash back but a different size. That lady should be fired I have never heard of anything so stupid in all my life

I don’t normally do this, I feel like it’s my duty to write my review and hope to God this lady never make another customer feel like that again. Couple weeks ago my friend came visited us from Fort McMurray. The next day after she arrived I took her to go see the store. So when she got in there she was so excited and spent a good amount of money in there, and also bought a sweater for my daughter. When we got home I didn’t try the sweater on her until the next day after my friend left and found out it was a little to tight. The day after I went to the store to exchange it. The cashier was so nice and helpful and ask the assistant manager if it was okay I didn’t have a receipt, I was just exchanging it for the same item. She looked at me and say no I needed the receipt she didn’t believed I walked in the store with the item(right in front of me) I was so embarrassed I didn’t know what to say so I call my friend to send me the receipt while the the cashier looked to achieve it thru my rewards account. After several attempts the cashier got pissed cause I was there for 30 minutes. So she went ahead and called the general manager and explaining to her what happened and she apologized and exchanged the item for me. I have never being so disrespected like that in my life. I was always in that store and haven’t been since. That’s my favourite store when I lived in Seattle. This Indian lady was rude unprofessional, maybe a racist. She should never be an assistant manager at all!!!! The Asian manager was very professional. I guess that’s why she’s the general manager and not her.