What is Nordstrom Rack?
Nordstrom Rack is part of Nordstrom, Inc., and we've been serving up sweet deals to customers since 1973. We’re your destination for brands you love—up to 70% off. Shop your way: in store, online and through the Nordstrom Rack app. It’s easy! Plus, there are tons of new arrivals every day so check back often.
Is the merchandise at NordstromRack.com the same as in Nordstrom Rack stores?
While the brands and styles offered online are similar to items found in Nordstrom Rack stores, inventory moves fast and may not mirror exactly what you find in store. Whether you shop online or in store, you’ll always find something new.
Does this Nordstrom Rack store offer alterations?
Alterations are not available at this Madison location, but we still want you to get the perfect fit. The nearby Mayfair Nordstrom Rack in Wauwatosa, WI, offers full alteration and tailoring services on dresses, denim, jackets, workwear, and more. Our team can help point you toward the right alteration service for the type of garment you purchased.
Do you offer price matching or adjustments?
At Nordstrom Rack stores and NordstromRack.com, we work hard to offer competitive prices on everything we sell. Because of this, we do not price match or make adjustments—as our prices change often to ensure the best possible value, every day.
Can I buy online and pick up at my Nordstrom Rack store?
Yes, you can shop online and pick up eligible items the same day at our Madison Nordstrom Rack store using our Buy Online, Pick Up In Store option. Ship to Store is also available for a wider selection of products. Curbside pickup is not available at this location, but our in-store pickup counter makes getting your order quick and easy.
What is the return policy?
For full refunds to original tender, items purchased online must be returned by 40 days after order date, and items purchased in stores must be returned by 30 days after purchase. For eligible late returns received up to 60 days after order or purchase date, your refund will be credited to a gift card in the amount of your purchase. Returns can be made by mail or for free at your nearest U.S. Nordstrom Rack store or U.S. Nordstrom store. To confirm whether your item is returnable, check your invoice, email confirmation or Purchases page. To start an eligible late return, please contact us. Please see our Shipping & Returns page for more information.
How do I return items in Nordstrom Rack and Nordstrom stores?
Simply bring the item(s) you'd like to return to your nearest U.S. Nordstrom Rack store or U.S. Nordstrom store along with your receipt and original form of payment. Please see our Shipping & Returns page for more information.
What is the difference between Nordstrom and Nordstrom Rack?
Nordstrom is a leading fashion retailer offering what’s next in compelling clothing, shoes and accessories for the whole family—with the best possible shopping experience. Nordstrom Rack is the off-price division of Nordstrom, also providing our customers with an amazing selection of clothing, shoes and accessories up to 70 percent off, every day. Nordstrom Rack carries many of the same great brands as Nordstrom—like UGG®, Vince, Nike, Madewell, Barefoot Dreams®, Marc Jacobs and Free People—plus specially purchased items from other top brands.
Does Nordstrom Rack sell more than just clothes?
Yes, in addition to great deals on a wide selection of clothing for the whole family, Nordstrom Rack offers savings on tons of shoes for every occasion, plus accessories like handbags and jewelry, beauty and home decor from brands you love.
What benefits do I get at the Rack as a member of The Nordy Club?
As a Nordy Club member, you get exclusive discounts (including a special birthday perk!) and first access to new in-store arrivals and sales. Plus, Nordstrom credit cardmembers get 5% off every Rack purchase with a Nordstrom credit card.
What is the Rack Up Rewards benefit?
Rack Up Rewards is offered at Nordstrom Rack and includes percentage or dollar amounts off your qualifying purchases, as well as a birthday perk during your birthday month.
Please make sure your email address is current and that you’ve opted in to receive marketing from us so you can enjoy offers including Rack Up Rewards and your birthday perk.
How do I sign up for The Nordy Club in store at my local Nordstrom Rack?
Just provide your mobile number at checkout or apply for a Nordstrom credit card to enroll in The Nordy Club. It’s easy and free!
Are there any exclusive in-store perks for loyalty members at my nearest Nordstrom Rack?
Yes! As a loyalty member, you can get app notifications for new in-store arrivals so you can shop them first—then pick up in store the same day for free.
Do I still earn points at Nordstrom Rack?
While you’ll no longer earn points on Nordstrom Rack purchases, you will still earn points on Nordstrom purchases. And your spend at Nordstrom Rack still counts toward loyalty status upgrades!
Can I use my Nordstrom Notes on Nordstrom Rack purchases?
Yes! Any Nordstrom Notes earned at Nordstrom can be used online, in the app and in stores at both Nordstrom Rack and Nordstrom.
What payment methods are accepted at Nordstrom Rack?
You can use all major credit cards, Nordstrom Gift Cards, and Nordstrom Notes at this store. Contactless options including Apple Pay, Google Pay, and Samsung Pay are accepted as well.
